OnCue Express is a chain of convenience stores located throughout Oklahoma and Kansas. Taylor sums up by saying, “ Impero streamlines, simplifies, and makes things easier for me." OnCue relies on Impero to provide around-the-clock performance, better response resolution rates, greater efficiency, and lower support costs. OnCue’s lean IT staff can monitor, update, troubleshoot and control equipment without traveling hundreds or thousands of miles. Impero Connect provides OnCue Express with fast, secure, reliable access to many devices within the organization, enabling their IT team to provide superior help desk services. It also enables them to keep up with the ever-changing requirements of PCI standards. The IT staff’s ability to shorten response times and lower administrative overhead means that resources can be used in the most efficient way possible. OnCue’s utilization of Impero remote access and control technology has a bottom-line effect. As soon as we catch up there are more requirements, and Impero is a great partner to keep us current," says Taylor.
Nearly all of what we do is compliance-driven. “Security Server was my chosen path to align our support operation with PCI compliance. Using highly compliant encryption, multi-factor authentication, session logging, and granular, client-defined access rights, Impero enables OnCue to safeguard security, ensure compliance and minimize risk. These are especially important because PCI requirements for logging and related records are rigorous and constantly evolving. Other advantages include higher security and dependable logging features.
Impero Security Server plays a vital role in helping OnCue protect data, manage access rights, and keep records and logs as required by stringent Payment Card Industry (PCI) compliance standards. Security Server integrates with OnCue’s Active Directory and, as such, passwords can be managed from the central office without the need to physically touch each machine. OnCue has also implemented Impero's Security Server, which provides centralized control of security, administration, and authentication. If a problem arises at a location, OnCue uses Impero to remotely access the site controller to resolve an issue.
#Oncue convenience stores software#
The site controllers are Windows-based machines running software that communicates with the gas pumps, registers, and any other process related to site operations. Impero makes things possible that would not be without them."ĭevices at the convenience store, gasoline, and restaurant locations are supported through a centrally located site controller. We, quite literally, don’t have time to go to all our locations. As Taylor says, “Unless the hardware has completely failed, we are able to handle most issues from our central office. The service desk team can remotely troubleshoot issues, address errors, perform maintenance, and support devices.
By using Impero Connect within their service desk environment, Taylor’s team can handle almost any issue faced by the in-store staff from a central location. The company’s frontline employees have varying levels of familiarity and skill with technology. Today Impero provides OnCue a wide variety of technical capabilities. Additional licenses were purchased so OnCue could take advantage of the rich remote access functionality Impero provides. Having originally become familiar with Impero Connect as part of a Point of Sale (POS) technology vendor change, the more OnCue used Impero, the more they came to appreciate and value the solution. Physically going to all of our locations regularly just isn't efficient." Though offering locations across a far-flung geography is a competitive advantage for OnCue, the same wide-ranging convenience provided to customers presents a significant challenge for IT administrators and support staff.ĭirector of IT Rocky Taylor puts it best, “We have a small IT team and a large area to cover. Many miles may roll by between sightings, but OnCue Express locations are there again and again, providing products and services needed by motorists. While driving the thousands of miles of highways in Oklahoma and Kansas, travelers often see the familiar red and white signs of OnCue Express offering the fuel, convenience store, and restaurant services they need. Serving Traveling Customers by Keeping IT Staff Off the Road Impero Connect and Security Server increase efficiency and enable PCI compliance for growing convenience chain
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